Consent & Use of Personal Information

We process your personal information only for specific and limited purposes. We collect login data (e.g. e-mail address, password and contact address) when you register with us. This information is used to identify our customers and to send order and dispatch confirmations. We collect delivery and billing information (i.e. billing/delivery addresses, phone number) at the checkout page in order to process your order and to contact you should there be a problem with your order. To maintain top level security, only the last four digits of your credit card number are kept on record once you make a purchase. This is to help with enquiries relating to a previous order. We may use your order information internally to help us improve our services and product range.

Important: By using our Website, you consent to the collection and use of this personal information outlined above. Should we decide to change our Privacy Policy in any way, we will post such changes to this page so that you are aware of the information we collect, our use of it and the circumstances under which we would disclose it.


We may also use your personal information internally for marketing purposes and market research. We may occasionally notify you about new services, products and special offers we think you might appreciate. If you would prefer not to partake or receive this information contact us on e-mail or write to...

Rokabone Customer Care
140b Drayton Park
London N5 1LX
United Kingdom

Third Parties

We value your privacy and understand that you don't want your name, personal details and preferences sold to third parties. Rokabone will not sell, trade or rent any form of your information to a third party.


Rokabone may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. This cookie enables us to identify you throughout a session on our site, so that you can use features such as the basket and are able to place orders. It will also enable us to provide features such as personalised greetings and storage of items in your shopping basket between visits. Cookies do not harm your computer. You can set your browser to notify you when you receive a cookie. This will also enable you to decide if you want to accept it or not.

Questions & Feedback

If you have any questions or comments about our Privacy Policy, you should contact us on e-mail or write to...

Rokabone Customer Care
140b Drayton Park
London N5 1LX
United Kingdom


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