Shipping

Rokabone is delighted to ship orders to the United Kingdom, Channel Islands, European Union, USA, Canada, Australia, New Zealand and Japan.

How much does it cost?

Please refer to the table below for our postage and packing costs.

FREE UK Delivery - Spend £70 in one transaction and receive free delivery! 5-6 working days

 

Tags (only)

Collars, leads, toys & apparel

Beds & Large Stuff

United Kingdom

£1.95

£4.50

£9.50

Channel Islands European Union

£2.95

£8.70

Contact Us

Rest of the world

£3.95

£9.75

Contact Us


We cap our shipping costs to the prices shown even if you purchase numerous items in the same order.

UK delivery Example:

2 Tags = £1.95

2 Tags + 2 Collars + Jumper = £4.50

2 Tags + 2 Collars + Jumper + Bed = £9.50

How do we dispatch?

Deliveries to UK addresses are via Royal Mail First Class or Royal Mail Recorded Delivery depending on the value of the good sent in the consignment, or Rokabone’s chosen courier service (for dog beds and larger items). Overseas orders are dispatched by Royal Mail International Signed For. For International delivery of larger sized items please contact us before ordering for a specific dispatch price.

When do we dispatch?

We aim to dispatch all goods within 3 working days of receiving your order request; however, during busy times it may take up to seven working days. If you need the goods quickly or by a particular date please e-mail sales@rokabone.co.uk and we will do our very best to fulfil your requirements.

International Customs & Duties

If your delivery address is outside the European Union, no sales tax (VAT) will be added to your order. However, if you order goods to be delivered outside the European Union they may be subject to import duties or taxes when they enter the country of delivery. Any customs, import duties or taxes payable in the customer’s country are solely the responsibility of the customer.

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